Course Overview

ITIL® Foundation (Version 5) is a globally recognized certification designed to provide professionals with a strong foundation in Digital Product and Service Management. Developed by Governing Body, ITIL® Foundation (Version 5) introduces the key concepts, principles, and practices required to create, deliver, support, and continually improve digital products and services in today’s fast-paced, AI-enabled business environments.

As the entry point into the ITIL® qualification framework, this certification helps professionals understand how organizations create value through products and services, collaborate across value streams, and adopt a lifecycle-based approach to digital service management.

Whether you are an IT professional, service manager, product manager, project manager, business analyst, digital transformation leader, or someone looking to build a career in service management, this course provides the knowledge and skills needed to understand modern product and service management practices and prepare for the ITIL® Foundation (Version 5) certification.

Throughout this course, you will explore value creation, value co-creation, digital product and service management, lifecycle thinking, value streams, continual improvement, governance, stakeholder collaboration, and the ITIL Value System. You will also learn how organizations leverage ITIL® guidance to deliver better business outcomes and customer experiences.

ITIL® Foundation (Version 5) Key Features

• ITIL® Foundation (Version 5) Aligned Course Material
• Comprehensive Question Bank and Practice Assessments
• High-Quality Videos, Exercise Files, and Practical Templates
• Real-World Digital Product and Service Management Scenarios
• Official ITIL® Concepts and Lifecycle-Based Learning Approach
• End-to-End Certification Exam Preparation Guidance

Core Skills Covered

Develop the foundational skills required to support effective digital product and service management:

• Digital Product and Service Management
• Value Co-Creation and Stakeholder Collaboration
• ITIL Value System Understanding
• Lifecycle Thinking and Service Delivery
• Continual Improvement Practices
• Value Stream Identification and Management

What You’ll Learn

• Understand the fundamental concepts of Digital Product and Service Management.
• Learn how organizations create and deliver value through products and services.
• Explore value co-creation and stakeholder collaboration principles.
• Understand the four dimensions of product and service management.
• Learn the structure and purpose of the ITIL Value System.
• Explore the ITIL guiding principles and their practical application.
• Understand product and service lifecycle management activities.
• Learn the role of value streams in improving organizational outcomes.
• Explore continual improvement practices and organizational learning.
• Gain an understanding of ITIL® Foundation (Version 5) certification requirements and examination objectives.

Course Outline

This course is structured around the ITIL® Foundation (Version 5) syllabus and certification objectives.

• Introduction to ITIL® and Digital Product & Service Management
• ITIL® Fundamentals and Core Concepts
• Value Creation and Value Co-Creation
• Digital Product and Service Management Principles
• Stakeholders, Outcomes, Costs, Risks, and Value

The Four Dimensions of Product and Service Management

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes

The ITIL Value System (IVS)

• Understanding the ITIL Value System
• Governance and Organizational Alignment
• Value Chain Activities
• Continual Improvement Integration
• Management Practices within the ITIL Framework

ITIL® Guiding Principles

• Applying Guiding Principles in Modern Digital Environments
• Decision-Making and Continuous Learning
• Collaboration and End-to-End Value Focus

Product and Service Lifecycle Management

• Lifecycle Thinking and Management
• Discovery and Opportunity Identification
• Design and Development
• Delivery and Support
• Improvement and Optimization

Value Stream Mapping and Management

• Identifying Value Streams
• Mapping and Managing Value Flows
• Improving Visibility and Efficiency
• Enhancing Customer and Business Outcomes

Continual Improvement

• Continual Improvement Concepts
• The Continual Improvement Model
• Measuring Success and Organizational Learning
• Building a Culture of Improvement

ITIL® in Modern Digital Environments

• Digital Transformation and Service Excellence
• AI-Enabled Product and Service Management
• Organizational Agility and Adaptability
• Delivering Sustainable Business Value

• Sample Questions and Answers
• Exam Tips and Strategies

What You’ll Get From This Course

• Understand the foundations of Digital Product and Service Management.
• Learn industry-recognized ITIL® concepts, terminology, and best practices.
• Develop a lifecycle mindset for managing products and services effectively.
• Understand value co-creation and stakeholder-centric service delivery.
• Learn practical techniques for identifying and managing value streams.
• Gain insight into governance, continual improvement, and organizational performance.
• Understand how AI-enabled environments influence modern service management.
• Understand ITIL® Foundation (Version 5) certification requirements, exam structure, and preparation strategies.
• Build a strong foundation for advanced ITIL® certifications and service management roles.

Who This Course Is For

• IT Service Management Professionals
• IT Managers and Team Leaders
• Service Delivery Managers
• Service Desk and Support Professionals
• Product Managers and Product Owners
• Digital Transformation Professionals
• Business Analysts and Process Improvement Professionals
• Project Managers and PMO Professionals
• Individuals Preparing for the ITIL® Foundation (Version 5) Certification

Why Take This Course?

• Gain a globally recognized foundation in Digital Product and Service Management.
• Learn how organizations create value through products and services.
• Develop practical skills for managing value streams and continual improvement.
• Improve collaboration across teams, stakeholders, and business functions.
• Strengthen your understanding of digital transformation and service excellence.
• Build confidence for pursuing the ITIL® Foundation (Version 5) certification.
• Enhance your professional credibility and career opportunities.
• Establish a pathway toward advanced ITIL® certifications and leadership roles.

Pre-requisites

• No prior ITIL® knowledge is required.
• No prior service management experience is necessary.
• Suitable for beginners, IT professionals, business professionals, and individuals exploring service management careers.
• This certification serves as the entry point into the ITIL® qualification framework.
• Candidates should review the latest certification requirements before scheduling the examination.

Important Note

This course is designed to provide comprehensive knowledge of digital product and service management principles while supporting ITIL® Foundation (Version 5) certification preparation. Certification requirements, examination content, and policies are determined by the governing body and may change over time. Candidates should always refer to the latest ITIL® Foundation (Version 5) syllabus, official certification guidance, and governing body resources for the most current information. This course is intended to help learners build foundational service management knowledge, strengthen value-focused thinking, and establish a strong foundation for long-term career growth in digital product management, service management, IT leadership, and organizational transformation.